What We Do

The Advantage Dashboard
  • ATTRACT CUSTOMERS

    Attract new customers through targeted online marketing by utilizing SEO, PPC and Social Media.

 

  • GROW REVENUE

    Grow the lifetime value of your customers by leveraging automated behavioral marketing campaigns through email, SMS, voice and direct mail. 

 

  • REDUCE COSTS

    Cut costs by automating many daily management tasks and see real time service issues that need attention.

 

  • DELIGHT CLIENTS

    Give your customers the best experience by getting reviews and communicating with then on a consistent basis.

248
SATISFIED CLIENTS
89500
COUPONS RECEIVED
268688
CALLS GENERATED
118385
SOCIAL POSTS

ATTRACT CUSTOMERS

ATTRACT CUSTOMERS

Attracts new customers to your locations by improving and managing your online presence through all marketing channels such as, Social Media, Micro Site(s), Blog Content, Search Engine Optimization and Pay Per Click.

SOCIAL MEDIA

We manage your social media profiles such as Facebook, Twitter, and Google+ by creating and posting new content, monitoring and reputation management.  We focus on creating a social community, fostering brand growth and loyalty, resulting in customer retention and lead generation.

Social Media
Microsites if necessary

LOCALIZED MICRO SITES

We build localized micro sites that have the ability to track activity, optimize for conversions, and increase your presence in your local market through targeted SEO and SEM.

BLOG CONTENT

Our professional writers produce strategically written blog posts specifically targeted to your audience.

Content for your site
Local SEO

SEARCH ENGINE OPTIMIZATION

SEO is an ever-changing animal that needs attention on a consistent basis. Our team is dedicated to ensure your site is consistently updated with the correct  keywords, lInks, and content, establishing top search positions for your business’ locations.

PAY PER CLICK

Pay Per Click is one of the quickest ways to reach potential customers, but can potentially be a detrimental expense to your advertising budget. Our experienced team has the knowledge and understanding of this market, providing you a ROI.

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Testing & Optimization

TESTING & OPTIMIZATION

Getting traffic to your site is important but if they are not converting (calling you, getting a coupon, looking up directions) then the traffic doesn’t mean much. We are constantly testing new landing pages and Ad copy that optimize your site and get you the highest conversions.

GROW REVENUE

GROW REVENUE

Grow your new and existing customers by keeping them engaged with a combination of email, direct mail, SMS, survey(s) and voice communication that will help you stay connected to improve your customers health and experience.

Automatic emails on leads

AUTOMATIC EMAILS ON LEADS

Stay in contact with prospects who downloaded a coupon or called your location but failed to convert. Your automated campaigns keep you in touch with your potential customers on a consistent basis, fostering a new presale relationship.

SMS MANAGEMENT

Easily send a text(s) to your customers to give customers directions, paperwork, or schedule an appointment – keeping them engaged and making the process and experience seamless.

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First Visit Follow-ups

FIRST VISIT FOLLOW-UP

Most customers come in for the first time to ‘test out’ your product or service and see if it is right fit. With so many first time visits, we make sure they are getting the attention they deserve after their first visit. Your automated email campaigns ensures that you stay connected consistently while educating them.

SATISFACTION SURVEYS

Receiving feedback and listening to your customers will help you understand their needs and will provide an ‘inside look’ into your customer service performance. We have a series of automated surveys that go out depending on the customers level (first time visit, membership, etc). You can also, create, send and track your own surveys.

Satisfaction Surveys

REDUCE COSTS

REDUCE COSTS

Make your staff more productive by automating many essential yet time consuming activities like scheduling, answering account-related questions, customer follow ups, and identifying payment issues. By reducing the need for manual admin work, you can lower your staffing costs and reassign your team to higher value activities.

ONLINE APPOINTMENT SCHEDULING

Fill up your schedule by giving your customers the ability to request appointments online from your website, email communication or over the phone. Advantage knows your business hours and only gives customers the times and date options that give them the best experience.

Appointment scheduling
Appointment Reminders

AUTOMATIC APPOINTMENT REMINDERS

Save time by completely automating appointment reminders and confirmations. All scheduled customer appointments are contacted according to your settings and/or customer preferences – via email, SMS or phone.

Average Lifetime Customer Values

See the lifetime value of your customers and compare them to the national average to see how you’re doing.

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Delight Customers

DELIGHT CUSTOMERS

Even in very competitive markets, doing the small things is what will keep your customers coming back. It’s the extra personal touch and the extra care you take to make them feel like family. Over the Top helps you go that extra step by giving your customers and staff the tools that are needed to give them personal attention.

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BRITHDAY REMINDERS

Make your customers feel like family with timely and personalized birthday and holiday cards. Over the Top can send both an email and a task reminder to your staff to mail out the cards according to your preferences.

AUTOMATIC POST VISIT FOLLOW-UP

Take good care of your customers by letting them know exactly what to expect after their first visit. Keep them engaged with tips on how to maintain a healthy lifestyle, clinic promotions and more.

AUTOMATIC POST VISIT FOLLOW-UP
Appointment Scheduling and Reminders

APPOINTMENT SCHEDULING & REMINDERS

Over the Top makes it easy for you and your customers to schedule appointments and send automatic reminders via email, SMS or phone. This helps your customer and staff plan for their visits in advance and giving you the real-time picture on what appoints are expected for the day.

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Harness Your Full Market Potential

Look below the surface and see how we can help propel your business.

VISIT US

DROP US A LINE

Over The TopUnited States – 23522 El Toro Road #204, Lake Forest, CA 92630

Philippines – 202 San Francisco, Maharlike Hiway, San Pablo City 4000

India – 12th Main Road, Anna Nagar, Chennai 600040

Phone: (949) 829-2998

Email: sales@overthetop.com

STAY CONNECTED

We love to hear from people, so if you’re looking to work with us on a project or just want to send us some love, please drop by one or our online hangouts and do say hello!
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