Attract new customers through targeted online marketing by utilizing SEO, PPC and Social Media.
Grow the lifetime value of your customers by leveraging automated behavioral marketing campaigns through email, SMS, voice and direct mail.
Cut costs by automating many daily management tasks and see real time service issues that need attention.
Give your customers the best experience by getting reviews and communicating with then on a consistent basis.
We manage your social media profiles such as Facebook, Twitter, and Google+ by creating and posting new content, monitoring and reputation management. We focus on creating a social community, fostering brand growth and loyalty, resulting in customer retention and lead generation.
We build localized micro sites that have the ability to track activity, optimize for conversions, and increase your presence in your local market through targeted SEO and SEM.
Our professional writers produce strategically written blog posts specifically targeted to your audience.
SEO is an ever-changing animal that needs attention on a consistent basis. Our team is dedicated to ensure your site is consistently updated with the correct keywords, lInks, and content, establishing top search positions for your business’ locations.
Pay Per Click is one of the quickest ways to reach potential customers, but can potentially be a detrimental expense to your advertising budget. Our experienced team has the knowledge and understanding of this market, providing you a ROI.
Getting traffic to your site is important but if they are not converting (calling you, getting a coupon, looking up directions) then the traffic doesn’t mean much. We are constantly testing new landing pages and Ad copy that optimize your site and get you the highest conversions.
Stay in contact with prospects who downloaded a coupon or called your location but failed to convert. Your automated campaigns keep you in touch with your potential customers on a consistent basis, fostering a new presale relationship.
Easily send a text(s) to your customers to give customers directions, paperwork, or schedule an appointment – keeping them engaged and making the process and experience seamless.
Most customers come in for the first time to ‘test out’ your product or service and see if it is right fit. With so many first time visits, we make sure they are getting the attention they deserve after their first visit. Your automated email campaigns ensures that you stay connected consistently while educating them.
Receiving feedback and listening to your customers will help you understand their needs and will provide an ‘inside look’ into your customer service performance. We have a series of automated surveys that go out depending on the customers level (first time visit, membership, etc). You can also, create, send and track your own surveys.
Working with the team at Over The Top has been an absolute pleasure. They are highly committed to exceeding their client’s needs and delivering in a rapid cycle manner. Their knowledge and delivery of cutting edge solutions in digital marketing, lead generation, campaign management, and customer analysis has truly made a difference for our business. The team at OTT has worked at the frenetic pace that our business demands, and has done so with a calm confidence and quality delivery. I highly recommend working with this outstanding team!
We have been delighted with the cutting edge customer acquisition and retention strategies developed by Over The Top. Beginning with individual clinic microsites with downloadable coupon tracking and drip email follow-up, bolstered by the ability to assign trackable phone numbers, coupon codes to each advertising campaign, and topped off with the new ICN capture for incoming phone calls! The icing on the cake is the incredible training and support from Angie and the team. Thank you, OTT!
Make your staff more productive by automating many essential yet time consuming activities like scheduling, answering account-related questions, customer follow ups, and identifying payment issues. By reducing the need for manual admin work, you can lower your staffing costs and reassign your team to higher value activities.
Fill up your schedule by giving your customers the ability to request appointments online from your website, email communication or over the phone. Advantage knows your business hours and only gives customers the times and date options that give them the best experience.
Save time by completely automating appointment reminders and confirmations. All scheduled customer appointments are contacted according to your settings and/or customer preferences – via email, SMS or phone.
See the lifetime value of your customers and compare them to the national average to see how you’re doing.
Even in very competitive markets, doing the small things is what will keep your customers coming back. It’s the extra personal touch and the extra care you take to make them feel like family. Over the Top helps you go that extra step by giving your customers and staff the tools that are needed to give them personal attention.
Make your customers feel like family with timely and personalized birthday and holiday cards. Over the Top can send both an email and a task reminder to your staff to mail out the cards according to your preferences.
Take good care of your customers by letting them know exactly what to expect after their first visit. Keep them engaged with tips on how to maintain a healthy lifestyle, clinic promotions and more.
Over the Top makes it easy for you and your customers to schedule appointments and send automatic reminders via email, SMS or phone. This helps your customer and staff plan for their visits in advance and giving you the real-time picture on what appoints are expected for the day.
Look below the surface and see how we can help propel your business.
Over The TopUnited States – 23522 El Toro Road #204, Lake Forest, CA 92630
Philippines – 202 San Francisco, Maharlike Hiway, San Pablo City 4000
India – 12th Main Road, Anna Nagar, Chennai 600040
Phone: (949) 829-2998